24 Hours Before Your Appointment
The safety of both our customers and our technicians is our top priority at Ashbusters, which is why we ask that you stop using your fireplace or stove for at least 24 hours before we are set to arrive at your home for your appointment. To protect our CSIA-certified chimney professionals, your appliance needs to be completely cool when they are sweeping and inspecting your chimney. We also request that you safely remove any ashes that may be in your firebox by disposing of them into a metal container and placing the container outside on a non-combustible surface.
The Day of Your Appointment
Before Ashbusters arrives at your home that day, you will need to remove any fragile or precious items that are near your fireplace. To sweep your chimney, we must bring specialized equipment into your home, and we ask that you give us about five to six feet of clearance space around your hearth to be able to work efficiently. We do require that someone be at home for the entire sweeping process, and we invite you to watch us work. When our customers watch us sweep and inspect their chimneys, they learn so much about how to most effectively operate their fireplaces. We also pass along important chimney safety practices as we work.
Trust the Ashbusters Charleston Team for All of Your Chimney and Fireplace Maintenance Needs
We have over 27 years of experience that we bring to Charleston and are a certified chimney sweeping company dedicated to keeping your chimney’s clean and safe. Along the way we have become an award winning chimney service with National Awards from Angies List and Service Select.
Our Sweeps believe in education and the list below is just a part of the memberships, education and associations belonged involved in to ensure ongoing education.
- Certified by the Chimney Safety Institute of America
- Southern Chimney Association Board Member
- Cultured Stone Masonry Instructor – Southern Chimney Convention
- Graduate of Pennsylvania College Advanced Fireplace Construction School
-Master Masons Chris Prior and Glenn Luse instructors.
- HeatShield® – Cerfractory Flue Repair- Factory Training Instructor
Training & Education
All of our certified chimney techs receive mandatory training from the CSIA on an annual basis. This is just one of the reasons our techs not only do chimney sweeping but can also troubleshoot and locate current or potential issues throughout the appliance that either need to be replaced or repaired.
Whatever the chimney or fireplace problem, Ashbusters Charleston can help you solve it. While you may think what you are getting is a “chimney sweeper”, we can assure you, you will be getting so much more with Ashbusters Charleston Chimney and Dryer Vent Cleaning Services.
Ashbusters was recommended by several of our neighbors and we met them at a remodel fair. I booked our appointment with their customer service employee, Kim, and her professionalism and friendliness was unexpected and a breath of fresh air! I used to be in very high end hotel management and appreciate a polished customer service rep. She even confirmed our appointment a day prior. Chris came out to do the chimney sweep, they were fast, clean, he explained everything and was very friendly and professional as well! as promised, I got an email with invoice, pictures they took etc. I wholeheartedly recommend this company! They are excellent all around!
Ready to Schedule?
WHAT TO EXPECT
Whether you call us or we call you back after you submit a scheduling form, you can expect our team to ask you a couple of questions.
Are you representing the home? We get a lot of real-estate managers, property managers and personal assistants that call for homeowners. Knowing who owns the home helps us to accurately save files and information relating to your services.
Have you used us for your appliance before? If so, we have all your past services on file and it speeds up the scheduling process.
Where is your home located? This ensures that you are in our service area.
What kind of appliance are you wanting to be serviced? (wood-burning fireplace, wood-burning stove, gas logs, etc)
How many stories is your home? What is the exterior of your chimney made out of? What do you have on your roof? (metal shingles, terra cotta, etc)
*If you don’t know the answers to these questions, no worries! Our team can help you.
We do not share the pricing of our services on our site. Because each service has multiple variables including the number of flues, the type of appliance, etc we can only give you an accurate price until we fully understand your appliance and the time and materials it will take to be serviced. If you have questions about cost, please call our office and our team is happy to answer any questions. If you are still unsure, please check out our reviews and you can find confidence in our work through our happy customers.